You can register using the “Request Access” link here. The registration process can take up to 2 working days. You will receive a confirmation email once your registration has been processed. If you have any questions please contact the registrations team on 0330 123 1073.

This means your firm is not yet registered with us. You will need to select “Register New Firm”. Please call the business development team for assistance.

Please wait for confirmation from the Society that your registration has been successful and all necessary checks have been completed. You will receive an email to confirm. Please call the team on 0330 123 1073 if you have not received our email within 2 days.

You can use the reset password link or contact the business development team on 0330 123 1073.

Unfortunately, we can only currently allow advisers to hold a Suffolk Online account.

It is a soft footprint at DIP, hard at full case submission.

DIPs are valid for 30 days.

Yes, you can submit an application for up to 4 applicants. However, when you are inputting the income details, do not include income for applicants 3 and 4.

Your progress will be saved once you proceed to the next page of each section throughout the application.

Please wait for confirmation from the Society that your registration has been successful and all necessary checks have been completed. You will receive an email to confirm. Please call the team on 0330 123 1073 if you have not received our email within 2 days.

You will need to create an ESIS first.

All offers are valid for 3 months, excluding new build offers which are valid for 6 months. All offers can potentially be extended up to 3 months, on request. We would need the last 3 months supporting documents and to be advised of any material changes. Please send your offer extension request to [email protected].

You will pay any upfront fees through Suffolk Online prior to submission.

To view any tasks you have on the application, log in to Suffolk Online, this will also confirm the stage of the application. If you require further case updates please contact the Lending Services team on 0330 123 1073 (Option 2).

Please contact us on 0330 123 1073.

The decline reason will be shown on the product screen, or alternatively, to speak to one of our team. please call 0330 123 1073.

Click on ‘updated applicant setting’ to the right of the client’s name in the information box and mark as ‘yes’ to the income routes received by the clients in this section and add the income. Then click next and check back to dashboard and affordability will now be showing as green and complete. A DIP can then be submitted.

Check the number of applicants is represented in “Number of dependant adults” box under household information.

Please email [email protected] to advise of the new product required. Please note that any change in product will result in our affordability assessment being re-run on the revised product, and associated product stress rate, which may alter our lending decision.

You are able to navigate through each section by using Next and Previous buttons. You are also able to use the summary panel along the top which will allow you to jump to a specific section e.g. commitments, credit profile.

Email [email protected] to make any changes after case submission.

Up to application submission please contact the business development team on 0330 123 1073 or [email protected]. If post-submission please contact the assigned underwriter.

Please email [email protected] requesting a copy of the application form. We will then email a copy over to you, for your records.

Please refer to our packaging requirements checklist – click here to view.

Documents do not need to be certified for Suffolk Online. We will email your clients a link for them to complete their ID verification checks.

No. All documents will be electronic and therefore a physical signature is not required.

Yes, however they will need to be submitted on our other portal – Ipswich Online.