Welcome to Suffolk Building Society, the new name for the Ipswich | Whilst we transition our systems cases will processed in the Ipswich portal, click here for  Ipswich portal tools

Existing borrowers and maturities.

Existing Borrowers

Clients with a mortgage with us.

Follow-on and additional borrowing rates

Mortgage options.


Your questions answered.

If your client is coming to the end of their current mortgage deal, we will write to them 6-8 weeks before they are due to expire, offering them exclusive follow-on rates. The customer does have the option of selecting the rate they would like and notifying our Mortgage Administration team directly.

We consider additional borrowing applications for existing borrowers . This will need to be done via a paper application (see our toolkit) and your client will need to select from our specialist additional borrowing products. View deals for existing borrowers by using the filtering option in our product finder.


All of our products are portable. Porting applications need to be applied for via a paper application (visit our toolkit). We allow customers to borrow a little bit more on top of what they have outstanding with us. For the “top up” element, customers can select a product from our standard range.

Paper applications and documents can be sent to [email protected]. The max file size is 6MB.

After you submit the paper application we will produce the ESIS for your client, and send this directly to you share with your customer.

Unfortunately we don’t currently pay retention proc fees.

This is something we are reviewing internally and will update you of any changes.


Useful downloads.


Need to talk?

Nothing beats a proper conversation, so when you’re ready to talk we’d love to hear from you.

Get in touch with our friendly and knowledgeable team.

Prefer to talk?
Call 0330 123 0723

Contact us

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