We’re currently working on our BTL calculator in light of our recent criteria changes. We hope to have this back up and running soon but if you need any help in the meantime, please contact your BDM or the Helpdesk on 0330 123 1073.


For existing borrowers

We’re here to help.

For existing borrowers moving home our mortgages are portable. Whether it is a straight port, a port and top up or a port and downsize we’ve put together some useful information.

How it works


We’re here to make things simple! If you need to talk to us just call 0330 123 1073.

  1. Download and complete the paper application form and email to [email protected]
  2. We will then issue you the ESIS for your client. Once you, and they, have checked and approved this please inform our team who will then proceed to DIP, or straight to full application, on your behalf.
  3. Due to the application being paper based, we will request all documents via email, which will include details on how to pay fees.
  4. The underwriter will update you directly. The offer document will be posted to your clients, solicitor and to you. (Please ensure the client signs their own version, not the solicitors or yours!)


Your questions answered.

If your client needs to top up their current mortgage, The paper application has a section specifically for port and top up cases where you can outline the details of the loan, split by porting balance and the additional funds required.

No problem! You will just need to declare how much your client wishes to port, and confirm how the remainder is being repaid.

For clients who are porting their mortgage and need to top up with additional funds you can select a product from our standard range. Click here to access our product finder and view our currently available deals.

Please contact our intermediary helpdesk with information of what your clients are looking to do and we can advise of fees applicable to your case.

Useful resources


Packaging requirements


Intermediary mortgage application


Intermediary mortgage application addendum – for more than 2 applicants



Need to talk?

Nothing beats a proper conversation, so when you’re ready to talk we’d love to hear from you.

Get in touch with our friendly and knowledgeable team.

Prefer to talk?
Call 0330 123 1073

Contact us

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