Charlotte is no stranger to mutual lenders, having served at two previous societies, before becoming Head of Intermediaries at Suffolk Building Society in 2020. A co-opted director on the board of IMLA, Charlotte is a regular speaker on industry panels, particularly those focused on later life lending – a topic on which she’s long been passionate.

Charlotte’s strategy is to build sustainable, beneficial relationships with clubs, networks, and intermediaries. She works closely with the industry and her team to drive through improvements to both broker and customer journeys and enhancing the Society’s proposition continually.

Andrew has been with the Society since April 2015, and in the industry for over 20 years beforehand. There are few cases which Andrew hasn’t seen before and he loves being out and about visiting brokers, but most of all to help place a case where other lenders may say no. Andrew happily admits he is a geek at heart and is a keen Star Wars fan, with the 1977 original film the second film he ever saw in a cinema.

Andrew manages our Key Account firms across England and Wales, with a strong central London presence.

Call Andrew on 07715 764131 or email [email protected]

We welcomed Ian back to the Society in 2017, following 12 years with us previously. Ian enjoys helping intermediaries to meet their clients’ needs, loves a challenge and enjoys that every day, and every enquiry, is different. Hailing from the West Country, Ian is a fan of Bath City FC and visits many football grounds around East Anglia as he follows The Romans. Ian is a keen sportsman himself and, when not at work or watching a match, he can usually be found pounding the pavements or in the gym.

East of England and Home Counties 

Ian covers intermediaries based in the postcodes: AL, CB, CM, CO, HP, IG, IP, ME, NR, PE, RM, SG, SS.

Call Ian on 07497 277812 or email [email protected]

London and the South East 

Beth covers intermediaries based in these postcodes: BN, BR, CR, CT, DA, E, EC, EN, GU, HA, KT, N, NW, PO, RG, RH, SE, SL, SM, SO, SW, TN, TW, UB, W, WC, WD.

Call Beth on 07506 204145 or email [email protected]

South Wales, M4 Corridor and the South West

Ryan covers intermediaries based in the postcodes: BA, BH, BS, CF, DT, EX, GL, NP, OX, PL, SA, SN, SP, TA, TQ, TR.

Call Ryan on 07849 702879 or email [email protected]

Leah started with the Society in 2022, having previously worked at a marketing agency before she moved to Ipswich in late 2019 and started her mortgage career working for a couple of broker firms. Originally from Windsor, when she was growing up Leah lived in the grounds of Windsor castle and has seen the Queen “plenty of times”, even towel drying the corgis on many occasions. Leah now lives with her husband, taking care of her young stepdaughter on weekends and being servant to three cats and a dog. Spare time is in short supply but Leah can often be found walking, enjoying Ipswich’s waterfront bars or holidaying on the Greek island where her parents now live.

Vicky joined us in 2021 and is enjoying her first ever role in financial services. Vicky brings a little bit of the North East to Suffolk, as she is originally from Newcastle and moved to Ipswich to be closer to family. Outside of work Vicky spends her time with her young family and her beagle dog, Alan.

Having worked as a letting agent for many years, Adrian joined the Society in late 2023 and is looking forward to a long career here! When he’s not discussing criteria and products with brokers, he enjoys spending time with his wife and son, exercising in the gym or running, eating lots of pasta, and drinking lots of coffee.

Sian joined the Society in 2020 as part of our apprenticeship programme, gaining a qualification in business administration. She soon progressed to a full-time role within the mortgage sales team and has been invaluable ever since! Sian loves a good holiday – it’s not unusual for her to jet off abroad four times a year – and is half Italian, which explains her love of Italian food. She also enjoys Mexican cuisine and if cooking a meal, she’d go for a pasta dish or a burrito. Sian is a fan of Yeezys, entering raffles to get her hands on the latest hard to get pair, although says she only has about ten pairs of trainers… at the moment!

Having spent 7 years working in online gaming, 5 of which were spent abroad, Joseph returned to his roots and made the switch to Suffolk Building Society in early 2024, moving to the Business Development team in August of the same year.

Outside of work Joseph spends the majority of his time in his local park playing frisbee with his rescue dog, Will, or running around the trails of the Suffolk countryside.

Victoria joined the Society in September 2025, following a 5-year period running her own childcare business.
Having previously worked in mortgages, as a mortgage consultant providing mortgage and protection advice for over 11 years, she always knew there would come a day where she would want to get back to supporting people in buying their dream home.
Away from work she enjoys spending time with her husband and two children, who are all big football fans, even if they don’t all support the same team!

With over thirty years of experience in PR and marketing, Wendy has extensive experience of mortgage marketing in both the mutual sector, and at noughties disruptor Egg Plc.

Since taking on the role as Marketing Manager, Mortgages, Wendy has helped the Society scoop the Best Mortgage Marketing Award at the 2025 MIMAs, where she was also a finalist for Best Marketer.

Wendy has contributed to the mortgage industry’s community and inclusion endeavours. In 2026 she joined the ten-strong, all-male Mortgage 400 team, cycling 96 miles from Peterborough to London, raising £30,000 for charity. When not at work you’ll find her walking her two dogs, cycling, running, and eating buns.