We’re currently working on our BTL calculator in light of our recent criteria changes. We hope to have this back up and running soon but if you need any help in the meantime, please contact your BDM or the Helpdesk on 0330 123 1073.

Having trouble accessing our online portal? Please see below for two possible solutions

Written by Jack Rayner

15 Nov 2021


Guide, Online portal

2 min read

Clear your cache:

  • In the top right corner of your browser, there should be 3 lines or 3 dots (depending on which browser you are using), click on this.
  • In the drop down, select ‘settings/options’.
  • In the search bar, type ‘cache’.
  • Select ‘clear data/clear browsing data’.
  • If given the choice on what to select, select all tick boxes besides passwords.
  • If given a timeframe, please select ‘all time’.
  • Refresh your browser once clearing has completed.

Do a hard refresh/forced reset of the web page:

(This is quicker but doesn’t always solve the issue, so you may still have to delete the cached files)

  • If you’re using Windows press Ctrl and F5. If this doesn’t work, hold Ctrl and hit the Refresh icon.
  • On a Mac, press the ⌘ Command + ⇧ Shift + R. In Safari, you could alternatively hold ⇧ Shift and hit the Refresh icon.

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