We’re currently working on our BTL calculator in light of our recent criteria changes. We hope to have this back up and running soon but if you need any help in the meantime, please contact your BDM or the Helpdesk on 0330 123 1073.

Join our panel.

Intermediary Panel Application

To join our registered intermediary panel, and start doing business with us, please submit your details to us using the form.

In order to submit business to us you must be registered with us. We will set you up within 2 working days and confirm all the information needed to enable you to use our panel.

    Intermediary Details

    FCA Registration


    We have partnerships with numerous networks and clubs. Many are national agreements, while others enable access only to intermediaries in our heartland area. Please check by calling us on 0330 123 1073 or click here. If we can accept business from you, your client can be based anywhere in England and Wales

    Working Together

    We’re passionate about our customer service – we want to work closely with you by offering you and your clients the best possible service from the start of our relationship. We will therefore call you within 14 days of receipt of your application to join our panel, to find out a little about you and your business and share relevant information about our proposition so that you get the most from our relationship.

    In the meantime, so that we can ensure you have the information and support you need from day one, please could you confirm the following:

    Supporting Documents

    Please return supporting documents including full details of any of the above statements you have indicated (if applicable) to [email protected], by fax to 01473 278600 or by post to Suffolk Building Society, Freehold House, 6-8 The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ.

    Treating Customers Fairly

    Consumer Duty

    Terms of Business

    By joining our panel you agree to accept our general terms of business for intermediaries, as follows. The Society reserves the right to remove you from its intermediary panel if you do not adhere to the general terms. We reserve the right to request further information as needed:

    It is your responsibility to ensure that:

    • You always have your customer’s authority to act on their behalf, and their permission to pass information to the Society
    • Your customer is fully aware, that when the Society searches their credit file to assess either an AIP or Application, a record of that search will be left (i.e. it will leave a hard footprint on the customers records)
    • You have all the appropriate, current authorisations from the Financial Conduct Authority (FCA) to submit applications
    • You will hold the relevant permissions with the FCA to conduct Consumer Credit Activities and Professional Indemnity Insurance cover at all times

    The Society can carry out ongoing reviews when required to assess your membership of the panel and we reserve the right to terminate your membership at any time.

    Intermediary Declaration

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