We’re currently working on our BTL calculator in light of our recent criteria changes. We hope to have this back up and running soon but if you need any help in the meantime, please contact your BDM or the Helpdesk on 0330 123 1073.

For standard residential & later life

Suffolk Online.

Suffolk Online is now here for your new standard residential and later life cases!

What you should know:

  • Contact the Business Development Team on 0330 123 1073 (option 1) if any case lending into retirement fails affordability. We can investigate this for you.
  • Self employed cases automatically refer at DIP stage. The DIP will be manually reviewed by our underwriters within two working days.
  • When submitting a case, please ignore the packaging request for an authority to obtain references. This is no longer required and you will be able to proceed without it.
  • A DIP is currently referred to as ‘Mortgage Certificate’. This will be updated in a future release.
  • We’re working to update other minor cosmetic and wording tweaks and are reviewing mandatory fields.

View Suffolk Online FAQs and toolkit

For expat, holiday let, buy to let, self build & shared ownership

Ipswich Online.

For expat, holiday let, buy to let, self build & shared ownership, continue to use Ipswich Online.

What you should know:

  • For new cases (excluding residential and later life) you’ll need to continue with Ipswich Online.
  • For existing cases originally input in Ipswich Online you will need to continue to use this platform to completion.
  • Whilst Suffolk Online offers a case management system, please be aware there is no communication between the two platforms. This means you may have ongoing cases in both platforms but these will not be collated in Suffolk Online’s case management function


View Ipswich Online FAQs and toolkit

Introducing our new system.

About Suffolk Online.

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