We are pleased to welcome Charlotte Grimshaw to the Society's senior management team as Head of Mortgage Sales. Charlotte, who is CeMAP qualified, joined us in July from a mutual background having previously spent 8 years in the building society sector, most recently at the Family Building Society (formerly National Counties). Prior to this Charlotte worked in intermediary facing roles at the Marsden Building Society.
Charlotte's role as Head of Mortgage Sales will see her spend time with our key intermediaries, networks and clubs whilst overseeing our business development management function.
Richard Norrington, Chief Executive, commented "We know just how important intermediaries have been to lenders and to their customers during the coronavirus crisis, and with Charlotte’s help we look forward to even closer intermediary relationships in the future. Through Charlotte’s appointment, we have been able to increase our market presence for networks and intermediaries, and have restructured our internal sales team to ensure we give maximum support to our business development function. Whilst we are not currently conducting visits or hosting our popular knowledge share events, wherever possible, we have been maximising telephone and digital contact with our intermediary partners to equip them with the information they need to best serve their clients.”